Customer Service Supervisor

Customer Service Supervisor
Express Employment Professionals of Libertyville is seeking a dedicated and empathetic Customer Service Supervisor to join our clients team in Lake Forest. This role focuses primarily on coaching and mentoring, with a strong emphasis on leading by example and enhancing service quality. This is a temporary-to-hire position with our client, offering a pay rate of $28 per hour.
 
Highlights:

• Temp to hire
• $28/hr
• Monday-Friday, 8am-5pm
• Immediate benefits available while working through Express that include Medical, Dental, Vision, Short & Long Term disability, Employee Assistance Program, and weekly paychecks!

 
Key Responsibilities:
 

• Employee Coaching and Development: Provide one-on-one coaching, setting a high standard for performance and behavior while fostering accountability and improvement.
• Payroll and Timecard Management: Double-check and correct payroll and timecard entries to ensure accuracy and compliance.
• Order Management: Oversee order placement, verify purchase orders, and ensure accuracy in order processing.
• Call Script Development: Write and script effective call scripts for customer service agents to improve communication and service quality.
• Service Enhancement: Identify and implement strategies to enhance service quality with empathy and a focus on customer satisfaction.
• Accountability Maintenance: Monitor and maintain team accountability, ensuring that standards and expectations are consistently met.

 
Qualifications:
 

• Education: Associate’s or Bachelor’s degree in Communications, Business, Management, or a related field.
• Experience: 1-2 years of experience in customer service management or a similar role, with a proven track record in coaching and team leadership.
• Skills: Strong emphasis on empathy, accountability, and exceptional interpersonal skills. Ability to handle sensitive situations with professionalism.
• Attention to Detail: Excellent organizational skills with the ability to manage multiple tasks and ensure accuracy in all aspects of the role.
• Empathetic Leadership: Ability to connect with team members and understand their needs, fostering a supportive and positive work environment.
• Coaching Ability: Experience in guiding and developing employees to reach their full potential and improve performance.
• Adaptability: Flexibility to manage low-volume work with a focus on specific coaching needs while handling additional responsibilities as required.

 
 
TO APPLY
Email resume to jobs.libertyvilleil@expresspros.com
 
About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County, IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area. Check out our Libertyville Team www.expresspros.com/libertyvilleil and our Google Reviews https://g.co/kgs/qEqco2